In the “KAESER Expert Interviews” section, we engage in conversations with our compressed air specialists from Product Management and Service. Together, we delve into current developments and innovations, providing a glimpse behind the scenes of Customer Service and Sales.
KAESER has developed a new maintenance strategy for portable compressors. To learn more about this, we spoke with Kevin Rosenbusch from Global Service Support. As a dedicated service specialist, he ensures that the entire after-sales product line and all services for MOBILAIR compressors meet customer needs.
Mr. Rosenbusch, why is now the perfect time for a new MOBILAIR maintenance concept?
With rising energy costs, the total operating costs throughout the compressor's lifecycle come into focus. In particular, the costs of maintenance and operation are becoming increasingly important. To ensure a reliable compressed air supply, maintenance costs are a necessary component when owning a portable compressor. Proper maintenance with genuine parts truly makes a difference, especially in terms of resale value. That's why we've developed a new maintenance interval strategy that leads to cost savings for MOBILAIR owners while ensuring maximum performance, efficiency, reliability and compressed air quality.
What has changed exactly, and more importantly, how do our customers benefit from these changes?
New insights gained from long-term field studies have shown us that we are able to adjust the maintenance intervals for some of our maintenance parts for mobile compressors equipped with combustion engines and electric motors as follows:
The table shows preventative service measures with adjusted maintenance intervals.
As you can see in the table, we have been able to extend the maintenance intervals, resulting in significant cost savings.
We often hear that it is considered “proper maintenance” only if genuine parts are used. Are there significant advantages to using genuine parts?
That’s a frequently asked question. The simple answer is: Yes, there are. Because only for genuine maintenance parts, the design characteristics are determined on the basis of the specific requirements of each portable compressor. And this applies to:
- Specific pressure and delivery volume
- Specific compressed air quality
- Energy and operational efficiency
- Ease of maintenance
- Frequency of maintenance intervals
- Compressor service life
A portable compressor is a combination of individual and interconnected components. Efficiency, performance, reliability and compressed air quality largely depend on the overall quality of these individual components. Furthermore, regular maintenance ensures that the compressor delivers excellent performance throughout its entire lifespan. Using genuine replacement and maintenance parts is the only way to maintain the integrity of the compressor's original design, to benefit from maximum performance throughout its entire service life and to maximise its potential resale value.
Does extension of these maintenance intervals mean that the performance of the compressor is compromised in any way?
No, not at all. Based on our long-term observations, we can assure our customers that these extended intervals have no negative impact on efficiency, performance, reliability or compressed air quality. Quite the opposite in fact, this new maintenance approach is about combining higher-quality genuine parts with added benefits.
With these new service intervals, we can help our customers save up to 50% on maintenance material costs and up to 35% on labour costs over a six-year period. This has a significant impact on the total cost of ownership (TCO) calculation. Furthermore, our customers benefit from additional cost savings such as reduced disposal costs and a decreased CO2 footprint.